Your comments are welcome.

Brin - 2005-10-06 00:45:29
When I was working my way through the labryinth of customerserviceland at *my* cell phone carrier, I finally reached a human being who was completely unfamiliar with the FAQ online. The FAQ online had stated that the problem I was trying to solve was best solved by calling a customer rep. The customer rep insisted that the FAQ had instructions online. So after I read the FAQ to her, word for word, she capitulated. Shouldn't have had to do that, though. Grrr. Sympathies!

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